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How offline mode works in the mobile app

No reception in the storeroom? Here is how to prepare the app, order offline and synchronize your data afterwards.

Reception is often poor in the storeroom, the cold room or the cellar. With offline mode you keep working anyway: you order via Lists and count your stocktaking. As soon as you are back online, the app synchronizes your data.

Before you start

  • Always use the latest version of the app. If automatic updates are switched off, check the App Store or Google Play for an update.
  • Prepare offline mode while you still have internet – that is, before you go into an area without reception.

Prepare offline mode

  1. With an internet connection, open the menu at the top left.
  2. Tap Prepare for offline.
  3. The app now loads everything you need offline. Stay online until the preparation is complete.
Menu with Prepare for offlinePreparing for offline in progress

Offline mode is then ready. You can now switch on airplane mode or turn off mobile data, for example.

Order offline

  1. Open Lists and add the products to the cart.
  2. Once you are back online, tap the cart icon at the top right. This updates your carts.
  3. Open Carts and send your orders.

Lists with the cart icon at the top right

Good to know: Without internet you order via Lists. The order is only sent once you are back online.

Count your stocktaking offline

  • For the first synchronization you need a stable connection. You recognize it by the green tick at the top right.
  • After that, the app switches between online and offline by itself and continuously synchronizes what you have counted. You can switch on airplane mode, but you don’t have to.
  • Product images are also available offline during the stocktaking.

More: How do I do a stocktaking?

Read more